TRUE BACK Refund and Returns Policy

Effective: January 01, 2026

RETURN AND REFUND INSTRUCTIONS

Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange.

In the unlikely event that you wish to return your True Back, please do the following:
1.Call Customer Service for a Return Manufacturer’s Authorization Number. Call 1-888-999-8109 or email us at info@trueback.com
2.Clearly write the RMA number and the name in which the order was made on the outside of the box or it will not be accepted and will be returned back to you.
3. Inside the box include a copy of your invoice or the following information:

Name listed on the Original Order:

Street Address:
City, Zip, State:
Date of Purchase:

The refund is for the True Back only, not shipping charges (these are your responsibility).
CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES THESE INSTRUCTIONS ONLY APPLY IF YOU PURCHASED YOUR TRUE BACK FROM MORCENT IMPORT EXPORT INC. IF YOU PURCHASED YOUR TRUE BACK FROM ANOTHER SOURCE, CONTACT THEM FOR THEIR RETURN INSTRUCTIONS.

Lifetime Manufacturer Warranty

True Back comes with a lifetime Replacement Warranty for manufacturer’s defects for breakage with normal and suggested use. If the product (original TRUE BACK) has a manufacturer defect, the item may be returned for repair and or replacement at any time. We got your back for Life! TRUE BACK® is not intended as a substitute for professional medical care. It may not be suitable for all people, and if in doubt consult your physician. Read instructions thoroughly. Stop if you feel pain or dizziness. Individual results may vary. TRUE BACK® is made in the U.S.A. Patent # DES 398,399 # 5,925,003 All claims and statements are based on evaluations, endorsements, and testimonials.

Refunds

Once your return is received within 90 days and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at {info@trueback.com}.

Sale items and Other products

Only regular priced items may be refunded. Sale items cannot be refunded. Items like True Relief Gel does not carry a Warranty or refund claim.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {info@trueback.com} and send your item to:
Morcent Import Export, Inc. dba TRUE BACK
2840 West Bay Drive PMB 366
Belleair Bluffs, FL 33770

Shipping returns

To return your product, you should mail your product to:
Morcent Import Export, Inc. dba TRUE BACK
2840 West Bay Drive PMB 366
Belleair Bluffs, FL 33770

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and any handling fees will be deducted from your refund up to 10%.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning what you consider an expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.