Frequently Asked Questions

What is True Back?
True Back is a patented, trademarked FDA registered Medical Device designed to reduce and eliminate.
back pain easily, effectively and naturally.

How does True Back work?
While laying on True Back, the spine floats in the center channel. The thirty suspension points molded into the center rails support your body weight and create pressure to the muscles which are located on each side of the spine (musculoskeletal system). The pressure enables the muscles to relax which increases blood flow. While lying on True Back, the individual is passively stretched in opposite directions while being supported in the correct position.

How often should I use it?
Treatments take only a few minutes, for best results it is recommended to use once or twice a day. Treatments may vary from 30 seconds to 10 minutes each direction. You decide on the length of time that you need. Please note it is more beneficial to use True Back frequently for shorter periods, rather than infrequently for longer periods.

How soon should I expect results?
Whether your condition is chronic, a sudden onset or you’re wanting a preventative measure, using True Back can have immediate results!! Every person is different and results may vary.


If your back pain took many years to develop please don’t expect an overnight cure. While many users report a dramatic sense of relief with in a few days, with others it could take longer.

Is True Back Safe?

Can I use it anywhere?
Yes, use True Back at home, in the office, at the gym, take it everywhere, even on vacation! True Back is lightweight and portable (4 lbs) 24″x10″x4″

Can True Back help upper back and /or neck pain?
Yes. The uniqueness of True Back’s design is to work your neck, shoulders, upper, middle and lower back pain. This is achieved by simply turning the True Back around. Starting with the high end towards the head, this will effect the neck and upper back. With low back pain the True back will help pain related to spinal compression, including sciatica, spinal stenosis, facet joint syndrome, muscle spasms, and
herniated / bulging discs. With the high end towards the base of your spine, this will effect the lower and middle back.

Are there any medical conditions which I should avoid using True Back?
If you are pregnant or you have had any recent back surgeries, including fusions, cementing, pins, rods, cages, it is recommended to consult your physician to see if True Back is right for you.

Is Assembly required?
No. True Back comes completely assembled and ready to use.

How long does it take to get my True Back?

Within USAStandard Shipping: 5 – 7 days
2 day via UPS available
Canada7 – 10 days
International7 – 21 days (varies on country customs/postal system)


What does the package include?
You will receive:

  • True Back
  • Foam inserts ( removable for increased traction)
  • Informative brochure
  • Comfort Pillow

Is True Back available in stores?
True Back is only available online or by calling our Customer Service Department toll free at 1-800-630-3372.

What is the return policy?
True Back offers a 90 day full product money back guarantee (minus S&H;). Should you decide to return it please refer to the instructions on the back of you invoice/packing slip. Be sure to keep all original packing materials as well.

Is there a warranty?
True Back has a lifetime manufacturer warranty and is guaranteed to be free of any manufacturer’s defects. Should there a defect please call our customer service department at 1-800-630-3372. We will replace the device at no additional charge. This warranty does not cover misuse or damage by shipper.

Can I get rush shipping?
Yes. Rush shipping is available within the Continental United States at $46.95. A physical address is required to send as RUSH as well.

What if I’m in Canada?
For $47.95 per unit ($19.95 for each additional unit) we can ship to Canada.

How about Alaska, Hawaii and Puerto Rico?
Yes, for $26.95 per unit ($12.95 for each additional unit) we can ship to Alaska, Hawaii and Puerto Rico.

Do you ship internationally?
Yes, for $69.95 per unit ($24.95 for each additional unit) we ship worldwide.

Are True Products available internationally?
True Products can only be shipped to customers in the United States and cannot be shipped to international customers.

Are there discounts for medical professionals?
Please call our office direct at 727-442-9735, Monday thru Friday 9:00 am – 5:00 pm (EST).

True Back Customer Service
Monday – Friday 9:00 am – 5:00 pm (EST) at 1-800-630-3372 or email to

True Products Customer Service
Monday – Friday 9:00 am-5:00 pm (EST) at 1-888-999-8109